Hampton Inn & Suites Windsor - Sonoma Wine Country

We arrived yesterday and waited for over 15 minutes before someone came to the front desk to assist us. I said “Hello” loud enough for someone to hear us because I could hear someone in the back office. The employee came out and helped us get checked in but seemed like she wasn’t quite getting our information in correctly. While standing there multiple people called the front desk and she would ask them to hold. We stood there for a very long time and none of the calls were answered. I was worried at this point but since we were only staying one night, I went ahead and checked in. At 5:21 this morning, I went to restroom and as I was walking in I stepped on something. I turned on the light and it was a ROACH! I went downstairs to speak to someone at the front desk quietly about it. I was told that they would have the room treated. When she asked my room number, she gave me my husband’s name instead of mine. I asked if the room was showing under my Hilton honors number and was told that it wasn’t. The phone number was put in incorrectly at check in and my Hilton honors was never put in. The employee at the front desk did correct the information but at first made it seem like it wasn’t possible. The conversation between us didn’t leave me feeling like my business here was appreciated. I came back to my room and packed my belongings to leave. On a side note, the elevator sounds like a death trap. Update: When we checked out of the hotel, a front desk staff named Katie asked us about our stay and we informed her of the above. She showed concern and was helpful. She offered us Hilton Honor points for the inconvenience. A few hours later, she called and checked on us again and informed us to be on the lookout for the Hilton Honor points for the inconvenience. Katie is a great example of wonderful customer service and I hope that she is recognized for being professional and caring.

My boyfriend and I were visiting from out of state for his birthday. The hotel room was spacious, clean and the bed was comfortable. They have plenty of parking (free). The hotel is only minutes from downtown and only 30 min away from Armstrong Redwoods Natural Reserve, which was the reason I chose this hotel. Breakfast was good and check-in was a breeze. I would definitely recommend this hotel.

This hotel was very modern with a decent breakfast. However, they were incredibly cheap with their laundry services. It was $8 for me to do one load of laundry, after spending $350+ for one night of lodging. It was $2 to wash, $2 to dry, $2 for a single serve detergent and $2 for a dryer sheet. And at the end of it my clothes weren’t even dry. I’m used to hotels offering free laundry facilities with free detergent so this was disappointing. I also had to have quarters for the machine so be prepared to bring cash to get change at the front desk if you need to do laundry.

Great location to the wineries. The rooms were updated and clean Breakfast in the morning was great. Close enough to everything. I'm so glad we picked this location when looking to stay in Sonoma. We used the heated pool and hot tub. There were a few options within walking distance to grab a bite or a drink. I would stay here again.